AI-Powered and Human-Backed Student Support Services Solution
Improve Student Experience and Increase Staff Bandwidth with 24/7 Comprehensive Student Support Services
Improve Student Experience and Increase Staff Bandwidth with 24/7 Comprehensive Student Support Services
24/7/365 One-Stop live support with a highly trained team of professionals offering personalized, AI-driven guidance through multiple channels (web, live chat, text, phone). Seamlessly integrated with your campus technologies, BlackBeltHelp Student Services Solution provides a single point of contact for student inquiries around registration, records, accounts, and beyond.
Improve students' experience and satisfaction 
Increase staff bandwidth to focus on key initiatives 
Improve student retention
Lower student service delivery cost
52 Secs. Avg. Speed to Answer
93% Answer Rate
85% First Call Resolution
89% Chatbot Resolution Rate
BlackBeltHelp always steps-up to provide immediate support to Pasadena City College’s students for the challenges that arise in Admissions, Financial Aid, and Enrollment. Having a reliable Call Center where our students can talk to a professional well-versed in our campus procedures reduces anxiety and accelerates our ability to deliver information quickly.
BlackbeltHelp Student Support Services agents can securely access all your campus systems to efficiently and accurately address all your students’ questions.
Institutions have accepted the new reality of education; transformed teaching/learning approaches, rising student expectations, and the state government budget cuts for colleges and universities. This move has made the institutions consider ways to nurture relationships with students by simplifying their academic and services journey with OneStop support. OneStop, in this new normal of education, has […]
Student Retention has always been a major concern for higher education institutions. “Over the past 20 years, roughly 31 million students have enrolled in college and left without receiving a degree or certificate.”– According to a National Student Clearinghouse Research Center Report Identifying at-risk students and utilizing tools (both self-help and mediated) to encourage increased student […]
“Over the past 20 years, more than 31 million students have enrolled in college and left without receiving a degree or certificate.” – A National Student Clearinghouse Research Center Report “1,669 U.S. colleges and universities lost nearly $16.5 billion to student attrition in a single year.” – Educational Policy Institute Study Colleges spend millions on student […]
