BlackBeltHelp

HumanAI Powered IT Support Solution

Empower IT Staff and Reduce Support Delivery Cost

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24/7 HumanAI Powered IT Support

Empower your IT team with HumanAI-led IT support, reducing escalations and service delivery cost while ensuring seamless human intervention when needed. Leverage intelligent call routing, system-integrated responses, and proactive assistance while reducing your workload.

Key Features
Omnichannel Support through Phone, email, live chat, chatbot, and voicebot
Integrated with your ITSM, SIS/ERP, MFA, AD, LMS, and more
Configurable IVR & Caller ID for a personalized experience
Generative and Curated AI, Powered by Large Language Models
Live Human Transfer
Domestic and global teams to meet needs and budget
Recording of all conversation for quality assurance
Secure and FERPA compliant
Agents trained to handle institution-specific inquiries

Our IT Solution Clients

The Impact of IT Solution

  • Lower IT Support Service Delivery Cost
  • Expand Access to 24/7, Nights and Weekends Support
  • Increase Faculty and Staff Bandwidth 
  • Improve Student Engagement and Satisfaction
  • Efficient Escalation Management
  • Improved First-Contact Resolution
  • Streamlined Technical Troubleshooting
  • Optimized Omnichannel Response Times
Client Success
Outcomes
  • 55 Secs. Avg. Speed to Answer
  • 91% Answer Rate​
  • 90% First Call Resolution​
  • 92% Chatbot Resolution Rate
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Ben Roelofs
Director of User Services​​
University of Nevada, Reno
Ben Roelofs

It was a breath of fresh air to begin working with BlackBeltHelp. We have been extremely impressed, both with the product as well as with the team. You have an outstanding service and an equally outstanding support staff!​

We Answer Every IT Question from a Single Platform

BlackBeltHelp’s IT Helpdesk agents can securely access all your campus systems to provide efficient and accurate support for all your IT needs.

Blog
Enhancing Cybersecurity: The IT Helpdesk’s Role in Protecting Campus Data

Enhancing Cybersecurity: The IT Helpdesk’s Role in Protecting Campus Data

In today’s digital landscape, cybersecurity is a top priority for colleges and universities. Higher education institutions manage vast amounts of sensitive data, from student records and financial information to proprietary research. As cyber threats continue to evolve, ensuring robust campus cybersecurity measures is no longer optional—it’s essential.  One critical yet often overlooked component of a […]

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Overcoming Helpdesk Support Challenges in Higher Education

Overcoming Helpdesk Support Challenges in Higher Education

Helpdesk support plays a crucial role in the fast-paced world of higher education. Whether ensuring smooth operations, supporting students, faculty, and staff, or maintaining the integrity of academic and administrative processes, Helpdesk support is the first point of contact for addressing IT-related issues, inquiries, and requests.  However, providing effective Helpdesk support in this dynamic environment […]

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Why Higher-ed Institutions are Outsourcing IT Help Desk Support During the Hybrid Model

Why Higher-ed Institutions are Outsourcing IT Help Desk Support During the Hybrid Model

Can institutions upscale their IT help desk services without increasing the cost? Absolutely yes!   Outsourcing help desk services opens many new doors for higher education institutions to provide a consistent user experience and become highly efficient in handling student queries.   Especially, in the current hybrid model of education in which more students are studying remotely, […]

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What can BlackBeltHelp IT Solution do for your institution?
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