AI-Powered and Human-Backed IT Support Solution
Empower IT Staff and Reduce Support Delivery Cost
Empower IT Staff and Reduce Support Delivery Cost
Empower your IT team with AI-led IT support, reducing escalations and service delivery cost while ensuring seamless human intervention when needed. Leverage intelligent call routing, system-integrated responses, and proactive assistance while reducing your workload.
Lower IT Support Service Delivery Cost
Expand Access to 24/7, Nights and Weekends Support
Increase Faculty and Staff Bandwidth 
Improve Student Engagement and Satisfaction 
Efficient Escalation Management
Improved First-Contact Resolution
Streamlined Technical Troubleshooting
Optimized Omnichannel Response Times
55 Secs. Avg. Speed to Answer
91% Answer Rate 90% First Call Resolution
92% Chatbot Resolution Rate
It was a breath of fresh air to begin working with BlackBeltHelp. We have been extremely impressed, both with the product as well as with the team. You have an outstanding service and an equally outstanding support staff!
BlackBeltHelp’s IT Helpdesk agents can securely access all your campus systems to provide efficient and accurate support for all your IT needs.
Helpdesk support plays a crucial role in the fast-paced world of higher education. Whether ensuring smooth operations, supporting students, faculty, and staff, or maintaining the integrity of academic and administrative processes, Helpdesk support is the first point of contact for addressing IT-related issues, inquiries, and requests. However, providing effective Helpdesk support in this dynamic environment […]
Can institutions upscale their IT help desk services without increasing the cost? Absolutely yes! Outsourcing help desk services opens many new doors for higher education institutions to provide a consistent user experience and become highly efficient in handling student queries. Especially, in the current hybrid model of education in which more students are studying remotely, […]
2020 was a year like no other! The Covid-19 pandemic impacted the world in unimaginable ways and posed unforeseen challenges in all industries and sectors, and higher education was no exception. We don’t think anyone can challenge the fact that the academic year 2020-21 will go down as one of the most operationally challenging, anxiety-creating, […]
