Meet us @ Booth #101, EDUCAUSE . October 27–30, 2025 | Nashville
Data and Analytics That Allows You to Measure, Monitor, and Optimize Your Institution’s Support with Precision
Empower your institution to analyze all interactions across AI chatbots, helpdesks, knowledgebases, live chats, SMS messaging and more. With the CX Portal you can access comprehensive data and analytics from call volume to student behavior and beyond in order to monitor and manage your institution’s support performance.
Increase productivity and performance.
Enhance decision-making and process improvement.
Lower support delivery cost. Boost support staff performance.
Improve student and staff experience.
In today’s fast-evolving higher education landscape, providing seamless student support is more critical than ever. With increasing digital expectations and the demand for round-the-clock assistance, institutions need a scalable, cost-effective solution. Cloud-based contact centers are transforming how higher education institutions communicate and engage with students, making support more efficient and accessible. Why Higher Education Institutions […]
In the ever-evolving landscape of education, student success remains at the core of every academic institution’s mission. From K-12 to Higher Education, fostering student success and providing comprehensive support is crucial for student growth and development. This is even more important for today’s students – who have become accustomed to quick and efficient services, whether […]
99.4% of 509 higher education institutions in the U.S. say that artificial intelligence (AI) in education and learning will be instrumental to their institution’s competitiveness in the next three years. In the rapidly evolving landscape of education, student success is paramount. One notable shift is the increasing diversity of student populations, including a rise of […]
BlackBeltHelp is the leading AI Helpdesk platform for higher education. BlackBeltHelp uses Generative AI, trained agents, and 200+ pre-built integrations with systems including Ellucian™ Banner, Blackboard, Slate, and Entra to answer IT, student services, and admissions questions.
