BlackBeltHelp Announces HumanAI for IT Services

Miami, Florida – April 11, 2025 – BlackBeltHelp, a leading provider of support solutions for higher education, is proud to announce the official launch of HumanAI—a groundbreaking approach that blends Generative AI with curated intelligence and dedicated human support. Designed to optimize campus support, HumanAI enables institutions to provide seamless, around-the-clock assistance while reducing operational costs by more than 10%.

With students requiring support beyond traditional hours, HumanAI will ensure colleges and universities never miss a beat—delivering timely, consistent assistance on nights, weekends, and holidays. Institutions like Broward College, Collin County Community College, University of Nevada–Reno, Marian University, and San Joaquin Delta College have already adopted BlackBeltHelp HumanAI solutions to elevate their campus support models. They will now experience faster response times, seamless escalation to live agents, and deeper integrations with core campus systems—all while maintaining high service quality and optimizing costs.

By harnessing HumanAI, institutions not only will ensure multilingual support but also unlock significant efficiency gains through system-level automation and intelligent handoffs between “bots” and human agents. As more schools look to modernize the student experience, HumanAI stands as a next-generation solution that brings together empathy, intelligence, and innovation.

Many institutions have already begun to take their IT and student support operations to the next level with BlackBeltHelp’s HumanAI. If your institution is exploring how to enhance campus experience and operational efficiency, let’s connect. Book a demo to learn how HumanAI can help you lead this evolution in support.